Update on the E Cargo Claims implementation of Polar Air Cargo & Atlas Air

Cargo Claims
12 JUN 2018
General
World
Update on the E Cargo Claims implementation of Polar Air Cargo & Atlas Air

In October 2017 Polar Air Cargo and Atlas Air decided to join the IATA cargo Innovation awarded Cargo Claims platform as the first US Air carriers. A short update on the experience of a leading cargo carrier using the Cargo Claims platform developed by CargoHub BV.

Process requirements from claims manager mr. Dave Suhajda

Dave explains:  “My job has been to handle the claims for both Polar Air Cargo Worldwide Inc., and Atlas Air Inc., which are under the umbrella of Atlas Air Worldwide Holdings Inc.” Two years ago we met the team from CargoHub who was developing a “customer self-help” air cargo industry platform and claims maintenance system to preserve records, documents, photographs and other claims associated information in one filing system.
The goal was for customers to file preliminary and formal claims in one location by carrier and standardize the claims processes for both the customer and carrier.  The challenge for CargoHub was to keep both airlines separate with their own identities but to combine the claims administrator handling into one module so that the claims for both carriers could be viewed by the claims department and worked simultaneously and seamlessly in one area.  Our final decision was to join the IATA Cargo Innovation awarded Cargo Claims solution developed by CargoHub. “

The experience for the claims handlers and customers
Dave says: “Our claims handling portals have allowed the customers to be in control of their preliminary and formal claims.  From a customer prospective, the system eliminates all the emails that we previously received with attachments pertaining to the particular preliminary or formal action and all the data is electronically stored for future or current reference and handling.  Furthermore, CargoHub was able to add on our request to provide an automatic response to our customers, not only confirming that a certain type of claim was received in the system, but also providing them with a copy of the data that was submitted.  This automatic response feature has also eliminated the manual acknowledgement process of emailing confirmations of receipt of preliminary claims to our customers, as well as confirming receipt of a formal priced claim.  Our customers are still getting familiarized with their own dashboards to check on the status of their claims but we are confident that this will enhance the customer experience.  Additionally, by signing into the system the customer is learning how to convert claims from preliminary to formal claims:  upload new documentation; and see the benefits the system has to offer the claimant as well.”

Streamlining the claims handling process

Dave: “Immediately after joining the Cargo Claims platform our claims handling process got greatly shifted.  A huge benefit was the elimination of manual files, whereby we printed all the associated documents and filed them in a filing cabinet for reference.  Now our process is streamlined as we no longer keep manual files and strictly use electronic files in the platform for all emails and documents pertaining to the file from start to finish.  Next, many emails to and from customers have been eliminated, and that all the data is housed in one viewable location.  Additionally, we use the internal email feature to keep track of all our correspondence to the customer for future reference. Since the system calculates maximum limits of liability as well as submission of claims in a foreign currency with a conversion factor to US Dollars has allowed us to get a very quick determination of our claimed amounts and limits of liability.”

Reducing the claims processing time
Dave continues: “Our processing time has been shortened by the printing and filing of claims.  All the data we need is housed in one area that can be accessed and updated by the claims administrator without looking for files.   The fact that we can view limits of liability against the claimed amounts on one screen has also benefitted us so we can get a quick and accurate picture of the claim.  The display for the claim handler is straight forward in a well-structured display and allows us to view all the aspects from air waybill information, flight information, financial data, and handling.”

Goals
Dave ends: “The goals as we have reached so far are to standardize the claims submission and processing with our customers.  CargoHub has been receptive to our suggestions for an improved handling and customer experience.  We look forward continuing our partnership with the CargoHub team pushing the IATA Cargo Innovation awarded Cargo Claims platform to an exceptional customer experience.”


Disclaimer | Report content

Other annoucements you might be interested in:

PROMO TIME - TFS to Europe - Aeroflot Cargo

PROMO TIME - TFS to Europe - Aeroflot Cargo

Aeroflot -Russian Airlines
20 MAR 2019
Special rates
ES,TFS
Loading...
Disclaimer | Report content
SPACE AVAILABLE! BOOK NOW!

077/MS: New freighter service to JNB!

Skyline Air Services
20 MAR 2019
Available space
DE
Loading...
Disclaimer | Report content
406/5X: Space available to US destinations tomorrow!

406/5X: Space available to US destinations tomorrow!

Skyline Air Services
20 MAR 2019
Available space
DE
Loading...
Disclaimer | Report content
Aeroflot Cargo UK - embargo to Zagreb (Croatia) has been uplifted

Aeroflot Cargo UK - embargo to Zagreb (Croatia) has been uplifted

Aeroflot -Russian Airlines
20 MAR 2019
Embargo
GB
Loading...
Disclaimer | Report content

AirBridgeCargo Airlines has successfully passed the second audit reconfirming its compliance with quality standards of Cargo iQ, an IATA interest group, which issued the certificate following a two-day inspection held at the beginning of February in Moscow, Russia. 

AirBridgeCargo re-confirms its commitment to high Cargo iQ quality standards

AirBridgeCargo Airlines
19 MAR 2019
Press release
SVO
Loading...
Disclaimer | Report content

Aeroflot Cargo UK - Embargo to Zagreb (Croatia)

Aeroflot -Russian Airlines
18 MAR 2019
Embargo
GB
Loading...
Disclaimer | Report content
077/MS: New freighter service to LOS & NDJ!

077/MS: New freighter service to LOS & NDJ!

Skyline Air Services
18 MAR 2019
Product news
DE
Loading...
Disclaimer | Report content
077/MS: New freighter service to AMM, BEY & KWI!

077/MS: New freighter service to AMM, BEY & KWI!

Skyline Air Services
18 MAR 2019
Product news
DE
Loading...
Disclaimer | Report content
077/MS: New freighter service to BOM!

077/MS: New freighter service to BOM!

Skyline Air Services
18 MAR 2019
Product news
DE
Loading...
Disclaimer | Report content
077/MS: New freighter service to JNB!

077/MS: New freighter service to JNB!

Skyline Air Services
18 MAR 2019
Product news
DE
Loading...
Disclaimer | Report content
As per the 1st of March 2019, CargoMaster, specialized in air, sea and land cargo logistics has joined the CargoClaims platform. As a premium member CargoMaster will benefit all available tools to quickly resolve claims in a consistent way across multiple carriers.

CargoMaster joins IATA Innovation Awarded Cargo Claims Platform

Cargo Claims
16 MAR 2019
General
World
Loading...
Disclaimer | Report content
BOOK NOW!

077/MS: New freighter service to DMM & RUH!

Skyline Air Services
15 MAR 2019
Product news
DE
Loading...
Disclaimer | Report content
LAST MINUTE CAPACITY & RATES!

489/W8: LAST MINUTE CAPACITY & RATES!

Skyline Air Services
15 MAR 2019
Special rates
DE
Loading...
Disclaimer | Report content
Route: GVA - SVO
Widebody service from Geneva (GVA) to Moscow (SVO) and beyond

Widebody service from Geneva (GVA) to Moscow (SVO) and beyond

Aeroflot -Russian Airlines
15 MAR 2019
Available space
DE,AT,IT,NL,BE,FR,ES
Loading...
Disclaimer | Report content
Air Europa have upgraded the LGW-MAD ‘UX1016/22MAR' to an A-332 Wide Body, presenting us with an opportunity to sell significantly more space to Spain, and South America. This upgrade, will enable the swifter transit of your goods to all international stations within our network.

UX: Wide-Body to MAD, BCN and South America

Airbridge International Agencies
15 MAR 2019
Available space
GB
Loading...
Disclaimer | Report content
Wings onboard: "Best Global Onboard Courier Service Provider"

Wings: time critical consignment in the aerospace industry?

Wings On Board Courier Network
14 MAR 2019
General
Europe,US,CA,Asia,Africa,AU
Loading...
Disclaimer | Report content
MS EGYPTAIR: FREIGHTER TO JNB

MS EGYPTAIR: FREIGHTER TO JNB

Skyline Air Services
13 MAR 2019
Product news
FRA
Loading...
Disclaimer | Report content

TUI - USA flights commence 22nd March 2019, please contact sales and reservations to discuss rates and services in further details. TEL: 0208-7574730 / Email: uksales@ecsgroup.aero and ukreservations@ecsgroup.aero


TUI - USA flights commence 22nd March 2019

ECS Group
13 MAR 2019
Available space
GB
Loading...
Disclaimer | Report content
AirBridgeCargo Airlines, one of the leaders in the transportation of special cargoes, has recently transported ABB motor from Västerås (Sweden) to Shanghai (China) on behalf of Greencarrier Freight Services. 

AirBridgeCargo Airlines’ loading scheme economizes on time and effort for Greencarrier Freight Services motor shipment

AirBridgeCargo Airlines
13 MAR 2019
Press release
SVO
Loading...
Disclaimer | Report content
Nos complace anunciar que a partir del 16 de marzo, Air Canada Cargo ofrecerá sus servicios en una nueva dirección en la Ciudad de México.

Air Canada Cargo - Nueva direccion de nuestras instalaciones en Ciudad de México

Air Canada Cargo
12 MAR 2019
General
MX
Loading...
Disclaimer | Report content